Help & Support


CoinConcord Customer Support is online 24/7 to help with your needs.

The CoinConcord Team strives for perfection in every possible aspect in order to deliver the ultimate user experience for CoinConcord’s crypto-backed instant loans and Earn product. Why choose CoinConcord?

  • Military-grade security
  • Multi-asset support.
  • You are in full control.
  • 100% automated platform.
  • High yield interest of up to 12%

Truly a global platform. You can withdraw an instant loan in 10+ fiat currencies across 100+ countries. Usually, you will receive the funds with 1 business day. You can also get instant loans in stablecoins.

  • Q1. What coins are accepted as collateral?

    You can use the following crypto assets as collateral: BTC, ETH, XRP, LTC, USDT, BCH, DOT, ADA, DOGE, stablecoins and BNB. Support for other major altcoins is coming later in 2021. We have more than 40 applications from companies that want their tokens to be added as collateral. We are very particular about who we work with and give priority to projects with integrity and a significant impact on the ecosystem as a whole.

  • Q2. Security and Insurance

    The safety of clients funds is the main priority for CoinConcord. Cold storage Wallets are provided by BitGo, the leader in digital asset financial services. BitGo Custody carries $100,000,000.00 in insurance protections through a syndicate of underwriters through the Lloyd's, the world’s specialist insurance and reinsurance market.

  • Q3. How to take out a fiat loan?

    You can transfer your crypto assets to your CoinConcord account and get an instant crypto loan (credit line), which you can immediately access by withdrawing via stable coins.

  • Q4. How does coin staking work?

    Staking is locking your coin for a period of time to earn a certain interest at the end of the year, you can un-stake at any point you want and take profit.

  • Q5. Processing time of cryptocurrency deposits (blockchain confirmations)

    For security reasons, we require a digital asset/cryptocurrency deposit to receive a number of confirmations on its blockchain before the funds can be credited to your account.
    What are confirmations?
    When a transaction is broadcasted to the network, it has to wait to be included in a block by the miners. Once a transaction has been included in a mined block, the transaction has received 1 confirmation. With each subsequent block, the number of confirmations increases for the transaction.
    Why are there confirmation requirements?
    To avoid the risks of double spending, funds aren’t credited until a certain number of confirmations have taken place (as listed below).
    The more confirmations received, the more permanent/irreversible the transaction is.
    How long do confirmations take?
    Each block is found at a different rate depending on the blockchain.
    For example, on the Bitcoin blockchain, a block is mined on average every 10 minutes, and CoinConcord only credits Bitcoin deposits to a client’s account after a minimum of 6 confirmations, which takes approximately 60 minutes.
    However, sometimes when the network is heavily used, it can take Bitcoin miners 30 or even 60 minutes to mine a single block (1 confirmation).